Customer Relationship Management
Customer Relationship Management (CRM) concerns a company's interaction with current and potential customers. Using data analysis of the customers’ history to improve business relationships, focusing on customer retention and ultimately driving sales growth.
Implementing an efficient Customer Relationship Management (CRM) solution in your organization can boost productivity of your sales team and customer support team significantly and give you an insight into the customer care and sales process. Many small businesses still rely on Excel sheets to manage customer data, which tends to be highly disorganized. Deploying CRM software can turn out to be extremely expensive for small or medium sized companies; however, open source CRM solutions can help you achieve better customer relations cost-effectively.Get an Estimate